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Building operations software for commercial office
Multi-tenant office is the hardest coordination problem in real estate: dozens of tenants, hundreds of vendors, one front desk and a lease behind every decision.
Operations Hub · today's dashboardA tenant reports a leak and it reaches the right trade in the right building, with duplicates collapsed into one dispatch and the requester kept informed to closure.
Vendor certificates tracked with expiry alerts, and compliance visible where work is assigned instead of in a folder somebody has to remember to open.
Hosts pre-register their guests, the pass lands in a wallet, and the entry is logged against the tenant and their company.
A Class A tower runs four businesses at once. It is a maintenance operation, a security operation, a leasing operation and, increasingly, a hospitality operation. Each one has its own vendors, its own software and its own idea of who the tenant is.
The coordination between them is done by property managers, in email, and it is the single largest use of their day. Nothing about that is visible in an operating statement until a tenant does not renew.
In office, tenants experience your coordination and never your systems. They notice that it took nine days. They never see the nine tools.
The lease is the spine
Everything in an office building refers back to a lease: who may badge which floor, who pays for the after-hours HVAC, whose option date is in eleven months, how many parking spaces come with the suite. When lease data lives only in the accounting system, every operational question becomes a phone call to someone in finance.
Amenity floors have to earn their footage
The conference centre, the fitness centre and the roof terrace were underwritten as leasing collateral and are run as an operational service with no owner. Booking, eligibility, billing and access decide whether they get used, and utilisation data decides what you build next.
Renewal is an operations outcome
Tenants rarely leave over rent alone. They leave after a year in which requests were slow, guests were treated badly, and nobody told them anything was done. Those are all measurable, and all fixable without capital.