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Notes from people who run buildings.
Practical writing on building operations, tenant experience, compliance, leasing and amenities. No press releases.
Operations · GuidesWhat Occupancy Data Actually ChangesCleaning scope, HVAC run times, and the ghost bookings holding your best room every Tuesday. Start with badge data.Read →Operations · GuidesWhere Building Documents Go to DieStorage was never the problem. A folder answers where the file is and never what you have or what expires.Read →Operations · GuidesFrom Clipboard Route to RecordAn inspection that ends in a drawer is a cost. The measure is how many findings became work orders.Read →Operations · Tenant ExperienceWhat Tenants Complain About, RankedTemperature wins, and it is not close. The seven categories in the order they occur, and what the ranking is really telling you.Read →Ownership · Buying GuidesBuilding the Business CaseFour numbers to gather before any demo, what really lands on the invoice, and why a payback under six months should worry you.Read →Amenity · GuidesParking as a Revenue LineTwo garages can bill the same and be nothing alike. The number that tells you which one you have, and what to do about it.Read →Operations · VerticalsSenior Living's Compliance LoadCommercial building operations on a shorter fuse: a regulator, families on Sunday, and residents for whom a slow work order is a fall risk.Read →Security · GuidesThe Badge That Still Works in SeptemberThe tenant moved out on the thirty-first. Six weeks later a former employee taps in at 7:40. Nobody did anything wrong.Read →Operations · GuidesSchedules That Survive Staff TurnoverThe binder, the spreadsheet, or the engineer's head. All three work until the engineer takes another job.Read →Operations · GuidesThe Work Order That Closes on TimeA leak reported at 4:40 on a Friday is usually a routing problem. The five stages of a request, and where they break.Read →Operations · IntegrationsSit on Top of Yardi, Don't Replace It"We run on Yardi and we are not moving." Good. What should read, what should write back, and what to ask before you buy.Read →Leasing · GuidesThe Notices That Cost the Most When MissedAn option date nobody sent notice on costs more than any software. Where critical dates get lost, and how to keep hold of them.Read →Security · Tenant ExperienceThe Front Desk ProblemEleven people in the lobby at 8:52 and one paper log. What a visitor system has to solve, and what it should leave alone.Read →Amenity · GuidesWhat Amenity Software Should Actually DoBooking is the easy half. Eligibility, billing, access and utilisation decide whether the amenity floor pays for itself.Read →
Operations · Guides
COI Tracking for Commercial Buildings: The Practical Guide
Why spreadsheets fail at insurance compliance, and the five requirements that make it automatic.
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Ownership · Buying Guides
How to Choose Building Management Software: A 10-Point Checklist
Ten questions that separate platforms from portals, including the ones vendors hope you will not ask.
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Ownership · StrategyBudget Season Is Buying SeasonHow smart owners time the building-tech decision, and the four numbers to model before the line item exists.Read →Operations · Tenant ExperienceYour Tenant Portal Isn't a Building PlatformLogging a request is not the same as running a building. The difference shows up at renewal.Read →Operations · RiskThe Cheapest Disaster You Will Ever PreventA lapsed COI costs nothing until the day it costs you the building.Read →